According to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most products purchased from us within 30 days of delivery. But we must be notified of your intention from email in 30 days after delivery, please email us at support@wesmartlife.com to get the return address. Our Standard 30 day online return options do not apply to products purchased for use by a business, commercial products, or for any ‘special order’ items.
The 30-day valid return time is calculated from the day the complete package was received.
Any return requests that after 30 days from delivery will not be accepted by us and it will forward to the Warranty stage to go.
All returns must be in original packaging.
Please note we also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that you have not been authorized to dismantle the product and caused serious damage to the product. The amount of deduction will be based on the extent of the diminishment in the goods value.

Non-returnable items:

Gift cards
Sale items
To complete your return, we require a receipt or proof of purchase.

1) You will receive the full refund or free exchange by the following reasons:

We sent the wrong order or item(s), you received any broken items.
The packages was delivered damaged caused the inner product defective.(Require photo/video evidence)

2) 20% return fee will be charged from you by the following reasons:

You chose the wrong product.
Personal Reasons due to changed mind, personal taste, physical reasons, etc.